Frequently Asked Questions
Everything you need to know about your favorite snacks and treats.
How do you ensure the freshness of my order?
Every order is packed in temperature-controlled, insulated packaging with ice packs when necessary to ensure your food arrives as fresh as the day it was made.
Where do you ship to?
We currently offer nationwide shipping across the continental United States. We use expedited shipping methods for all perishable items to guarantee quality.
Are your products suitable for people with allergies?
While we offer many gluten-free and nut-free options, all our products are processed in a facility that handles wheat, dairy, and nuts. Please check the specific ingredient list on each product page.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I track my delivery in real-time?
Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
Do you offer subscription boxes?
Absolutely. You can subscribe to your favorite 'Bites' and save 15% on every order. You can choose delivery intervals of 2, 4, or 6 weeks and cancel anytime.